How we work: first message to launch
No surprises halfway through: every stage has what you give and what you get, and every commitment is written into your proposal before any payment.
The five stages
Enquiry
We understand your business, need and goal before any talk of design.
- Telling us about your business, services and current customers.
- A written summary with one clear goal for the website.
Qualification & scope
We determine the project's fit for our services, then list the pages, functions, assumptions and boundaries.
- Reviewing the scope and approving what fits you.
- A written scope and a quote with price, duration and terms.
Content & assets
We collect the correct copy, images, logo and contact details.
- Sending the materials, or approving a draft we prepare.
- A clear asset list with responsibilities and dates.
Design & development
We approve the direction on the key page first, then build the rest of the scope and test functions and responsiveness.
- Your focused notes within the revision rounds.
- A preview you review on mobile and desktop.
Review, launch & handover
A full quality check, then publishing and handing over the files and accounts with a usage walkthrough.
- Final approval and the agreed payment.
- A live website, files and accounts, and a walkthrough of post-launch support.
Six commitments in every proposal
Written scope before any payment
We define in writing what we will deliver and what we will not, with price and duration, before payment starts.
Ownership is entirely yours
Domain, hosting and files are in your name. No hostage assets, no lock-in.
A written timeline for every project
The delivery time is written into the offer for each service before execution starts. No verbal estimates, no vague dates.
Two guaranteed revision rounds
Your notes are collected and implemented in two rounds within the agreed scope; anything new after them is priced and approved in writing.
A known price, no surprises
The price is written for your project in a formal quote before any payment; anything beyond the agreed scope is priced and approved in writing before execution. Yearly costs (domain & hosting) are separate and paid to the provider directly in your name.
A deposit when work begins
You don't pay everything upfront: a deposit when work begins, the rest on final approval before launch.
What we need from you
One clear decision
The one action you want from visitors: a message, a booking or a quote request. Everything is built around it.
Content, or approval of our draft
Text, photos and logo, or a draft we prepare for you to approve. Late content moves launch by the same amount.
One person who decides
Consolidated feedback from one person each review round, not scattered messages from five.
What you receive and own
- Domain and hosting in your name, on your accounts.
- The site's files and source.
- Accounts for connected tools (analytics, email, maps) in your name.
- Written guidance for anything that needs using (dashboard, form, booking).
What we don't do
- We don't guarantee Google rankings or sales numbers.
- We don't promise unlimited revisions or unlimited support.
- We never hold your domain, files or accounts.
- We don't start building before an approved written scope.
After launch
A written support period
Its length and coverage are written into the proposal: fixing anything that doesn't work as agreed.
New changes
A page or feature outside the scope is priced and approved in writing before work starts.
Optional maintenance
Regular content updates on a simple monthly arrangement, no yearly commitment, if you need it.
Questions about how we work
How do we communicate during the project?
Remotely over WhatsApp and email, with a preview link you review on your phone and computer each round.
What if I'm late sending content?
The delivery window starts when content and assets arrive, so the date moves by the same delay, and we remind you what's missing.
Could you turn a project down?
Yes. If a project isn't a fit for what we do well, or its goal isn't clear, we say so before any proposal.
Start your project today
Tell us about your business in a minute, and we'll reply with an initial direction and a written scope and price.